Training Materials for WFS Employees

CPR & First Aid Certification Training
If you are not CPR and First Aid Certified, you may use the link below for online certification. Please forward your certification to your client's WFS Family Navigator:

• BLS for Healthcare Providers Certification

Reporting of Suspected Abuse or Neglect
It is important to protect persons with disabilities from the abusive acts or omissions of their caregivers through investigation, oversight, public awareness, and prevention.

• Mandated Reporter Training - DDS Learning

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Human Rights
Ensure the human rights of the client through respect, education and support for the client and his/her supporters.  

• Human Rights in Small Bites - DDS Learning

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Positive Behavioral Supports (PBS)
PBS is a set of research-based strategies used to increase quality of life and decrease problem behavior by teaching new skills and making changes in a person's environment. Further information is available at: 

• MassPBS - DDS Learning​

Human Service Worker Safety Training
The purpose of this training is to raise awareness about the need for human service worker safety training, introduce risk assessment techniques, present de-escalation strategies, offer resources for additional training and provide information about pertinent laws and regulations.

• Human Service Worker Safety Training